### 30 to 60 Day Shipping Policy for Wholesale Buyers
We are committed to providing reliable and efficient shipping services for our wholesale buyers. Our shipping policy outlines the key aspects of our shipping process, ensuring transparency and clarity for all our customers.
#### 1. **Shipping Timeframe**
- **Estimated Delivery**: Orders will be delivered within 30 to 60 days from the date of order confirmation.
- **Order Processing**: Please allow 5-7 business days for order processing before shipment.
#### 2. **Shipping Methods and Carriers**
- **Preferred Carriers**: We utilize a variety of carriers including UPS, FedEx, DHL, and freight services, depending on the size and destination of the order.
- **Shipping Options**: Standard shipping is used for most orders, but expedited options may be available upon request and at an additional cost.
#### 3. **Shipping Costs**
- **Cost Calculation**: Shipping costs are calculated based on the total weight, dimensions of the shipment, and delivery location.
- **Freight Shipping**: For large or bulk orders, freight shipping costs will be determined and communicated prior to shipment.
4. **Order Tracking**
- **Tracking Information**: Once your order is shipped, you will receive a confirmation email with tracking information. You can monitor the status of your shipment through the carrier’s tracking portal.
#### 5. **Packaging**
- **Packaging Standards**: All orders are carefully packed to ensure safe delivery. We use high-quality packaging materials to prevent damage during transit.
- **Eco-Friendly Options**: Sustainable packaging options are available upon request.
#### 6. **International Shipping**
- **Customs Clearance**: International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
- **Duties and Taxes**: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
#### 7. **Damaged or Lost Shipments**
- **Reporting Issues**: If your shipment arrives damaged or is lost in transit, please contact our customer service team within 5 business days of receiving the shipment or the expected delivery date.
- **Claims Process**: We will assist in filing a claim with the carrier and will work with you to resolve the issue promptly.
#### 8. **Customer Service**
- **Support Channels**: For any shipping-related inquiries or concerns, please contact our customer service team at [email protected]
- **Response Time**: We strive to respond to all inquiries within 24 hours during business days.
#### 9. **Special Circumstances**
- **Holiday Shipping**: Shipping times may be extended during peak holiday seasons. We will notify you of any potential delays at the time of order.
- **Weather Delays**: Adverse weather conditions may impact delivery times. We will keep you informed of any significant delays.
By adhering to this 30 to 60 day shipping policy, we aim to provide our wholesale buyers with clear expectations and a reliable shipping experience. Thank you for your business and trust in our services.